Support Questions

Here are some commonly asked questions and answers. If you have a question not detailed here, please email support@x-traverse.com.

Will my credit card be re-charged at the end of the subscription period?

No, absolutely not. Your credit card will only be charged once for the subscription you purchase. At the end of your subscription period, your credit card will not be re-charged. You will receive an email asking you if you wish to re-subscribe but are under no obligation to do so. You can feel safe and secure that X-Traverse is using SSL encryption to transmit your credit card data and is not even retaining a copy of the credit card details.

What are the Touratel Topo Maps? How can I use them?

Touratel Topo Maps are for use in Fugawi Global Navigator or Fugawi Marine ENC software for PC version 4.5.26 or later. This version of Fugawi software can be downloaded from here. Topo Map are available for all of the USA and all Canadian provinces. To purchase a subscription for Touratel Topo Maps, login to your X-Traverse account, click the 'My Account' link, then click "Add more maps!"

What about Navionics® charts for my iPhone™? How do I subscribe?

Review the FAQ located here.

What about the Swedish Marine Charts, do they work on the iPhone?

Yes. The Swedish Marine Charts are the first in a new series of maps available for BOTH Fugawi Marine ENC software for PC and iNavX software for iPhone. Click here for more details.

Where can I get more help on using iNavX?

See the iNavX User's Guide and iNavX FAQ. If you have a question which is not answered by these documents, email inavx@me.com.

I need help on another subject - who do I contact?

Questions about how to use X-Traverse can be directed to support@x-traverse.com.